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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A popup will open. It contains elaborate information about all the actions that you can carry out on that particular page. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast array of educational videos explaining how to use our hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you need, have a glimpse at our extensive Frequently Asked Questions section, which covers questions asked by real persons and provides practical solutions. We frequently update our FAQ database with new entries so as to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can touch base with our fantastic team of customer support engineers available 24-7 and ready to help you with any query. Each support ticket you submit will be answered in less than one hour (the average ticket response time being only twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 250451

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com